WordPress Plugins for Customer Support and Live Chat

  • 7 minutes

There is no hidden secret in the fact that customer support is a major part of ecommerce sales. If you aren’t treating your customers with care, it will reflect on your profit margins. WP plugins for customer support are ideal for catering all sorts of customer support and services.

We are living in an age where millions and millions of people are getting connected with the web on daily basis and spend a substantial amount of time. So in such scenario, keeping customers happy will improve the retention rate of a website hence overall sales.

You have a WordPress website, and looking for effective WP plugins for customer support? Implementation of FAQs, ticketing system, support documentation, real-time live chat etc. is easy through WP plugins.

Quick and Easy FAQs

Add FAQs to your website in simple and easy way. There is a list style, separable by groups with filterable toggle. You can change text styles, border colors, and background. On the settings page, use custom CSS for avoid default styles. The plugin is for free.

WeDocs

Support documentation for product or services for customers is important for some ecommerce stores. This tool hosts tags, arrange tags, and fetch docs from external sites. The customer support tool is for free.

WP Support Plus Responsive Ticket System

Help desk ticket system WP plugin for customer support. A user doesn’t need an account, also it features guest tickets. Unlimited agents with unlimited tickets. There are premium add-ons such as email notifications, conditional agent assignment, etc. Premium versions start from $19.99 / year. Basic version is for free.

WP Live Chat Support

Unlimited simultaneous live chats in a free version. There are predefined themes which are six in number. Customized email reply, complete ticket history and more. You can add surveys and polls through this plugin for customer support. Premium version price is $89 and basic is for free.

Ultimate FAQ

For frequently asked questions, this tool is a great help as it lets you create and arrange FAQs right from the admin panel of WP. There are multiple layouts and styles by this plugin for customer support. With FAQ attributes, you can create shortcodes. A basic version is for free whereas premium is of $34.47.

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